Refund
and Cancellation Policy

We take pride in our quality and customer satisfaction. Please read our policy before placing an order.

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1.⁠ ⁠Refunds

• Refunds are only applicable if:

• The item is damaged in transit (proof required within 48 hours of delivery).

• The wrong item was sent.

• Refunds will be issued via the original payment method within 7–10 business days of approval.

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2.⁠ ⁠Exchanges
   •    Products can be exchanged only if:
   •    You receive a defective item.
   •    You notify us within 48 hours of receiving the product.
   •    Custom-made or personalized items are not eligible for exchange.

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3.⁠ ⁠Cancellations

• Orders can be cancelled before dispatch only.

• Once dispatched or in production (for custom orders), cancellations are not possible.

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4.⁠ ⁠Non-Returnable Items

• Personalized, made-to-order, or used items.

• Sale or clearance items.

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5.⁠ ⁠How to Request a Refund/Exchange
   •    Email us at glamvila@gmail.com or WhatsApp us with:
   •    Order ID
   •    Photo/video proof (for damaged/wrong items)
   •    Reason for return